So, your air conditioning unit is on the fritz again — and the temperature outside is only getting hotter.
Or maybe it’s the middle of the winter, and your heater has decided to stop working a few days before a potential snowstorm.
You need to hire an HVAC technician as soon as possible.
However, are you doing your due diligence as a consumer? How much do you really know about the person that will be coming to your home? What have you learned about the HVAC company as a whole?
If you don’t know the right questions to ask an HVAC professional, it’s easy to be taken advantage of. It’s also easy not to get the quality of work you deserve.
So, which questions should you ask a potential HVAC technician?
Read on to find out.
1. “Do You Have Experience With My Problem?”
Of course, the first question you ask your HVAC technician should be whether or not they can help you to solve the specific problem you’re dealing with.
First of all, ensure that they work with either residential or commercial HVAC systems. Remember, not all HVAC companies will be able to work with commercial buildings — so make sure that they can actually help with the broken AC in your office.
Then, take a look at their list of services.
Can they help you to install a new HVAC system? Do they offer duct cleaning? Can they inspect your AC in order to diagnose a problem?
Whatever you’re dealing with, make sure you describe your issue in as much detail as you can.
2. “Do You Have A License?”
Unfortunately, there are lots of HVAC scams out there — or simply people who aren’t really qualified to be doing any kind of work on your home.
To ensure that you’re working with someone who is both ethical and has the technical know-how to get the job done?
Always ask whether or not the HVAC technician you want to work with is licensed.
You can and should ask the company directly, but we also recommend that you look them up on the Contractors State License Board in your state in order to confirm they’re telling the truth.
Most quality HVAC companies will be happy to show you a copy of their license if asked, or will list their license number on their website.
3. “Are You Insured?”
You might not think that working as an HVAC technician comes with too many potential injuries, but the reality is that there are some safety threats to workers within the industry.
These include potential electrocution, slip and falls, and even burns from overheated coils and equipment.
While the possibility of injury is rare, you don’t want to be held responsible for paying the medical bills of the HVAC technician working in your home.
So, always ask whether or not the company is insured. Also, ask whether or not you’ll be held financially responsible for any damage that happens to your home during the installation or maintenance work.
4. “What Training Do You Have?”
A good HVAC technician is one that has received the proper, professional training.
Usually, this means that they’ve attended a trade school or taken a certification course. You need to ensure that the company you’re considering working with has highly-trained employees that know the ins and outs of the system.
While a family business is certainly a good thing, learning the ropes exclusively from dad while on the job is not.
Ask about how the company hires its employees, how long the technician has been working with the company, and their educational background.
5. “Can I Speak To Your References?”
About 90% of shoppers say that they take the time to read online reviews before they decide to do business with a company.
And while online reviews and customer testimonials are certainly an important part of searching for the right HVAC technician?
You shouldn’t stop there.
After all, at the end of the day, you don’t really know who is behind the screen, writing those reviews. In most cases, it truly is a past customer. However, unsavory businesses will hire people to write fake reviews in order to inflate their ratings online.
To make sure you’re getting the whole story, always ask for at least two references.
If possible, aim to speak to them over the phone.
Ask if they were happy with the services they received and whether or not the work was completed on schedule. Also ask about any hidden fees, if the work done has held up, and if they would hire the HVAC technician again.
6. “Do You Offer A Warranty Or Guarantee?”
When you purchased your HVAC unit, you likely got some kind of a warranty related to its use.
The same should go for the HVAC maintenance that you’re paying for.
When you interview potential companies, make sure that you ask whether or not they offer a guarantee on their work. If something goes wrong within a month of the service, will they come back and fix it at no cost to you?
This will help you to determine how confident the company is about the quality of their work. It’s also a quick way to spot a potential scammer.
7. “Do You Conduct Employee Background Checks?”
This is one of the most important questions you should ask your potential HVAC company.
While it might not seem like a big deal at first, remember that this person is going to be in your home.
Often, especially depending on your work schedule, you may not be able to be there with them.
You need to be sure that you can trust these technicians around your valuables and in your home in general. Make sure that the company has conducted thorough background checks on the people that they hire.
This way, you can breathe easily leaving them in your home while you head off to work or run to the grocery store.
8. “Can You Help With An Emergency HVAC Problem?”
No matter how well you take care of your HVAC unit, or prepare for a storm, sometimes, emergencies still happen.
It’s not only important to get HVAC problems taken care of quickly for your comfort level. It’s also necessary to prevent the situation from getting worse — and from jeopardizing the overall safety of your family.
Always ask a potential company whether or not they offer emergencies services.
Or, you can ask how quickly they’ll be able to have the work completed. Getting a sense of the overall timeline is an incredibly important part of the interview process.
Even if there’s not currently an emergency issue with your HVAC unit? It’s still good to know that you have someone to call if it ever happens to you.
9. “Do You Offer Free Estimates?”
Understanding the overall financing and cost of your HVAC unit installation or repair is incredibly important.
The last thing you want is to be hit with a large bill that you weren’t expecting once the services have been completed.
The good news?
When it comes to HVAC services, there are lots of different financing options available.
Especially if you decide to use energy efficient products? You could be rewarded with low rates, tax benefits, and even longer-term financing. Even if your credit score isn’t exactly in the best shape, you may still be eligible for things like the HERO program.
In addition to assessing your overall financing options, you should also ask whether or not the company you want to work with offers free estimates.
Also, ensure that those estimates will be given to you after a technician inspects your home in person. It’s difficult to give an accurate estimate when no one has even seen the specific issues with your unit.
Ready To Hire A Qualified And Experienced HVAC Technician?
We hope that this post has helped you to understand the most important questions that you should ask a potential HVAC technician.
Remember, it’s all about getting to know the types of services they offer, the quality of their employees, and whether or not they’re properly licensed and insured.
At the end of the day, however, the quality of the work you’ll receive depends on one thing: the overall level of service the HVAC company is committed to providing.
Looking for an HVAC company you can trust? Need quick and professional maintenance on your unit?
Whether you’re a realtor, an industrial client, or a homeowner, we can help. Get in touch with us for a free estimate, and learn more about what we have to offer.